Terms and Conditions

1. Custom Production and Refunds

At Sharknits Manufacturing, we procure raw materials, create cutting patterns, assemble garments using the cut & sew method, and apply labels and branding such as print or embroidery. Each item is made to order, not from pre-made blanks. Therefore, we do not offer refunds.

2. Project Cancellation

If you cancel the project before bulk production, you will be charged for any samples or design made, ranging from $150 to $500 per sample. You keep the sample and digital concept. A standard cancellation fee of 30% of the order value or $250 (whichever is greater) plus the sample cost applies.

3. No Returns on Approved Samples

We do not accept returns on products for which you approved physical samples/prototypes. You have the opportunity to make alterations during the prototyping stage before bulk production begins.

4. Satisfaction with Product Outcome

We are not responsible for personal preferences regarding the product outcome. These should be addressed during the design and sample stages.

5. Physical Sample Shipment

You can receive a physical sample by paying for the shipping charges before bulk production to ensure satisfaction with the product design.

6. Non-Refundable Design Work

Graphic design work provided by our team is non-refundable due to the time invested by our designers.

7. Sample Approval and Production Time

We provide one physical sample before production. Cut and sew orders can take up to 3 months if multiple sample rounds are needed. Please plan your projects at least 4 months ahead to accommodate this timeline.

8. Shipping Address and Delivery Issues

We are not responsible for incorrect shipping addresses provided by you. Any issues during shipping must be resolved with the shipping company (DHL, UPS, FedEx).

9. Measurement Issues

If there is a measurement issue with your order, provide a photo with a ruler or tape measure for verification. Reference the approved sample to show discrepancies.

10. Production Locations

Our factories in Pakistan and China produce high-quality products. Refunds are not possible based on production location preferences. Please inquire about production locations before ordering.

11. Defective Items in Bulk Shipments

For defective items, we will refund the per-unit price for up to 5 units or remake the goods if 6 or more units are unusable. Submit photos and videos of defects for review.

12. Matching Fabrics and Colors

We strive to match fabrics and colors for different styles in your order. Cancellations or refunds are not allowed for slight mismatches.

13. Sample Orders

There are no refunds for sample orders. Minor changes can be made during development. Major errors will be rectified by providing a new sample at no charge (excluding shipping).

14. Artwork and Spelling Accuracy

You are responsible for ensuring the accuracy of spelling and artwork submitted. We will use what you provide.

15. Quality Check and Defective Products

Check the quality of goods within 1-3 days of receiving them. Report any defects within 7 days. We will assist with issues reported within this timeframe.

16. Sharing Product Images and Videos

We reserve the right to share images and videos of your product unless confidentiality is requested.

17. Packaging

Products come with Sharknits default packaging. Customized packaging requires a separate order.

18. Size Distribution Variations

In small quantities, size distribution may vary due to quality checks, but the total quantity will remain the same.

19. New to Cut & Sew

If you are new to cut & sew, ask questions to understand the process. Sample development can take up to 2 months per round. We may cancel projects if the customer does not understand or lacks patience. A 30% cancellation fee plus the sample cost will apply.

20. Intellectual Property Rights

All designs, patterns, and intellectual property created by Sharknits Manufacturing remain the property of Sharknits Manufacturing unless otherwise agreed upon in writing.

21. Force Majeure

Sharknits Manufacturing is not liable for any delays or failure to deliver due to circumstances beyond our control, such as natural disasters, strikes, or disruptions in supply chains.

22. Modification of Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to you and will be effective immediately upon posting.

23. Limitation of Liability

Sharknits Manufacturing’s liability is limited to the cost of the services provided. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

24. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Sharknits Manufacturing is located.

25. Payment Terms

All payments are due as per the agreed schedule. A deposit may be required to start the project. The final payment for your order is required when the order is ready to ship. No orders will be shipped out without full payment.

26. Dispute Resolution

We reserve the right to make the final decision in case of any dispute regarding the product’s quality or any other matter.

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